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Frequently Asked Questions |
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Q. What forms of payment do you accept?
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A.
Only credit cards are accepted for enrollment through the Website. We accept Visa, MasterCard, American Express and Discover cards. If you have a special need or prefer to send a check by mail (subject to hold for clearing), please contact customerservice@inteletravel.com. We're glad to make arrangements for you.
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Q. When will I receive my InteleTravel Agent ID Card?
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A.
Once you enroll, you will receive instructions to send us a passport size photo online or by mail, so we can issue your Travel Agent ID Card. Once we receive your photo, your card will be issued and mailed to you within ten business days. We even send you a reminder if you forget to take care of this. Rush delivery service is available through customerservice@inteletravel.com, for an additional fee.
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Q. Do I have to take a test or take classes?
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A.
There are no tests and no classes required. You are only required to read our training materials, which you can do in a few hours at home. However, InteleTravel.com highly encourages further travel education, and we give you access to many online courses, live events, respected industry organizations and other training resources (most of which are complimentary, or at a nominal fee paid to others). Remember, this is travel - and these are fun, experiential courses and events like seminars on cruise ships or theme dinner trade shows, not dry boring classroom stuff. The more you learn, the more you earn!
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Q. What is a PIN?
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A.
Your PIN is a 7-digit Personal Identification Number. This PIN is for internal use at InteleTravel.com only, to track your travel purchases, sales, commissions and Refer A Friend fees. It is also required for you to access the Agents Only area of our website. Also, when calling or emailing InteleTravel, it's a good idea do give us your PIN. It's important to note that your 7-digit PIN is only used with InteleTravel and does not need to be provided when calling hotels, cruiselines, and other suppliers.
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Q. When will I receive my PIN/Username?
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A.
You will receive an email confirmation of your enrollment within 24 hours that will include your PIN and a Password for access to the Agents Only section of the website. We also send a text only email as a double measure. IMPORTANT: Add customerservice@inteletravel.com to your email address book or Spam filter to keep our emails to you from being caught in your junk folder.
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Q. Can I change my PIN and Password?
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PINs cannot be changed. However, you can change your Password to something more memorable, by selecting the My Profile link from the Agents Only area of InteleTravel.com.
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Q. How do I log in to the Website?
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Go to www.inteletravel.com and enter your PIN and Password in the Login area at the bottom right of the screen.
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Q. How do I earn commissions?
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A.
Commissions on travel sales are paid to the Independent Travel Agent for bookings of airline tickets, cruises, hotels, car rentals, vacation and tour packages, travel insurance and more, with almost all suppliers worldwide, to nearly every destination in the world. You can book most travel conveniently through our online reservation systems. But our program also allows you the flexibility to call suppliers directly, book on suppliers' websites and utilize most other available methods subject to InteleTravel guidelines and instructions. Your customers can even go to your personalized InteleTravel website and do the booking themselves. And you still earn your full commission. When you enroll, we will provide you with an in-depth tutorial and easy step by step instructions for selling travel and earning commissions.
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Q. How much commission will I earn and when is it paid?
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A.
As a new Agent you will be paid 70% of the commissions paid to InteleTravel.com for your bookings, with no sales quota or qualifications required. You can increase your share to 80% and more by achieving certain goals. Supplier commissions range from 8 - 20% of the travel purchase (not including taxes and fees), with most in the 10-15% range. See our examples on the Earn More screen for simple calculations of how much you can earn. (Subject to the complete Terms & Conditions of your Independent Contractor Agreement.)
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Q. What is the difference between the InteleTravel Agent ID Card and an IATAN ID Card?
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The InteleTravel Agent ID Card identifies you as an Independent Travel Agent with InteleTravel. It bears the 8-digit International Airlines Transport Association (IATA) number issued to InteleTravel. The IATA number on the InteleTravel Agent ID Card is used for tracking purposes by travel industry vendors in order to pay commissions or extend travel agent privileges and discounts to InteleTravel's Independent Agents. You should determine in advance of booking what an individual vendor requires to extend travel agent privileges or discounted rates. Extending travel agent privileges and discounts are matters of discretion with travel industry vendors that may depend upon space availability and other factors.
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Q. Are there any costs at all for the personalized travel websites?
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Nope. NO design or set up fees – which normally could be hundreds or even thousands. NO monthly hosting fees – other companies charge $20 - $100 per month. So with these new personalized websites, you not only earn thousands, but you save thousands too. And we do the work for you!
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Q. Are your prices higher or lower than Travelocity, Expedia or other travel websites?
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A.
At the top level of the travel industry, where InteleTravel competes with the best known brands, we all have the same technology and are accessing the same data. However, we believe that we do some important things the others can’t or just won’t. InteleTravel’s systems access airfare consolidators and hotel consolidators, multiple GDS (global distribution systems for airfares), and other sources not used by the brand names. Why? Some of those brands are owned by a GDS and cannot access their competition, or they are just too big or too automated. There are no live people at the other end of the transaction who really care about your travel arrangements. So you can expect the SAME PRICES as those other guys OR BETTER. Plus, you will sometimes find availability on our site, when theirs show none. Comparing fares and travel pricing is not as easy as it seems, however. The slightest difference in search parameters (dates, room type, class of service, passenger age, etc.) can translate into a comparison that is not “apples to apples” and a big discrepancy in price. With thousands of Travel Agents and millions of customers shopping for rates, timing is also an important issue – even a few minutes can mean a capacity controlled fare or a room are just no longer available, and result in an incorrect comparison.
For our Agents, of course, it doesn’t make sense for you to book anywhere else because only InteleTravel.com will you pay you a commission on your own travel as well as all the travel your friends, family and other customers purchase.
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Q. Can I cancel my enrollment?
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You are not obligated to remain in our Agent program for any period of time. Unlike a health club or other memberships, you may leave whenever you like and stop paying any fees. Please contact customerservice@inteletravel.com for assistance.
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